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Download full textRavinder, Handanhal; Misra, Ram B. – American Journal of Business Education, 2016
This paper critically examines the treatment of the statistical basis for Six Sigma and process capability in popular operations management textbooks. It discusses areas of confusion and suggest ways of treating the topic that make sense to instructors as well as students. Even though Six Sigma was introduced almost 30 years ago, misconceptions…
Descriptors: Textbooks, Operations Research, Management Systems, Quality Control
