School system leaders never know when disaster may strike. Having a plan in place to protect vital data and systems is crucial. School system leaders need to be actively involved in crisis preparedness, planned response, and recovery to ensure student and staff safety and to make certain that all important operations, services, processes, and…

Highlights the development of a data management system to facilitate service delivery by the career planning and placement department at the University of Michigan-Ann Arbor. Recounts the development of the system, providing the context for data management and describing the issues associated with building and implementing a data model, and the…

Discusses difficulties within higher education management in achieving expected outcomes because of problematic elements in: artificial internal structures, funding formulae, the relative importance of system parameters versus system structure, and the significance of time scales and delays in influencing system behavior. Suggests that university…

Discusses points to consider when planning and implementing an integrated document management system: (1) background; (2) scoping the project; (3) strategic issues; (4) options review; (5) functional requirements; (6) technical requirements; (7) cost benefit analysis; (8) standard operational requirement checklist; (9) evaluation criteria; and…

Introduces human performance technology (HPT) by answering the following questions related to: what systems does; practical issues and questions to which systems thinking is relevant; research questions and answers with respect to systems thinking; how HPT practitioners can do systems thinking; systems thinking tools; what is and is not known…