ERIC Number: EJ1414140
Record Type: Journal
Publication Date: 2024
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1055-3096
EISSN: EISSN-2574-3872
Available Date: N/A
Teaching Tip: Enhancing Student's Understanding of Enterprise Systems Using Salesforce
Jason Triche; Tianxi Dong; Jacki Landon; Ezekiel Baied
Journal of Information Systems Education, v35 n1 p25-36 2024
The adoption of enterprise-wide systems like Customer Relationship Management (CRM) systems continues to grow globally. Due to the prevalence of CRM software in businesses and CRM's expected growth, Information Systems (IS) graduates will likely interact with a CRM system in their careers. However, learning enterprise systems like CRM is challenging for students due to the complexities surrounding integrating people and processes around a technology platform. This paper illustrates how an information systems course employs a CRM project using an experiential learning approach to help IS students develop functional and technical knowledge of CRM and discover creative ways to solve business problems using Salesforce. Project details, exercises, and lessons learned from previous project implementations are provided. Results of students' assessments indicate the hands-on Salesforce CRM project can lead to improved functional and technical learning outcomes.
Descriptors: Business Administration Education, Experiential Learning, Business, Management Systems, Student Projects, Undergraduate Students, Computer Science Education
Journal of Information Systems Education. e-mail: editor@jise.org; Web site: http://www.jise.org
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A