The gender and ethnicity attainment gap among undergraduate students in UK higher education is well documented. However, there is very little research examining the international attainment gap despite many universities acknowledging that international students achieve lower grades than home students. Furthermore, evidence for international…

Different approaches exist in delivering courses. The traditional face-to-face, the blended approach that combines the strengths of face-to-face with the application of technologies, and the online approach, which is the form of learning that takes place over the Internet. This article reports on the impact of the forced transformation of a data…

Online distance learning (ODL) is now recognised as a mainstream teaching method for undergraduate and postgraduate students around the world. However, differences in learner characteristics such as help-seeking behaviour between transnational students and home students may impact on student attainment. 64 students undertaking an online master of…

This case study provides evidence-based suggestions for the use of Question and Answer discussion forums for improving quality and assessment of online learning. General online discussion forums are accessible at any time to all subscribers, making it possible for some learners to update, concur with or paraphrase discussions posted earlier by…

Marketing specialists have recently redefined the roles customers and enterprises play in the economy. Modern customers are connected, informed, mobile, educated and internationally oriented. They seek enterprises that empower them to co-construct personalised experiences. This view of the customer-enterprise relationship has a great impact on the…

Distance learners often rely on written feedback for learning and for motivation. But feedback that is "given" to learners and that relies on praise to motivate does not engage learners in the process of self-development. We propose that an ipsative approach to assessment and feedback based on a comparison with a learner's previous…

We report on a case study of high Japanese student failure rates in an online MBA programme. Drawing on interviews, and reviews of exam and assignment scripts we frame the problems faced by these students in terms of a "language as social practice" approach and highlight the students' failure to understand the specific language games…

The present study analyses the use of Twitter in the course Social Media and Digital Learning, taught as part of a master's programme at Universidad Nacional de Educacion a Distancia (Spain). The main purpose of the use of this resource was to develop a learning community. This was implemented through the micro design of activities. A mixed…

Using the translation programme at the University of Bristol as a case study, we shall argue in this paper that distance delivery can have a very positive impact on recruitment but that the quality of the students' experience depends upon the capacity of the organisation to support course development and delivery, both in terms of instructional…

This paper considers the influence of e-tuition using an asynchronous written conferencing package, "FirstClass," upon retention and success rates for Masters-level courses in a distance learning programme as compared with similar courses that were supported in a traditional manner using face-to-face tuition. The paper investigates the common…

Describes a distance mentoring relationship between a student in a master's program at a United Kingdom university and her professor at the University of Botswana (Africa). Highlights include reading/interpreting the course material; tackling assignments; handling feedback; formulating the dissertation topic; indigenizing the theoretical…

Distance education programmes warrant the use of innovative intervention practices to enhance student learning experiences. Academic and social empathy by faculty has been shown to enhance student retention in programmes along with their critical thinking abilities. Using Holmberg's theory of teaching-learning conversations as the guiding…