There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

Discusses insights gained through the production of a videotape entitled "School Improvement Through Staff Development" by the Association for Supervision and Curriculum Development. Addresses both the tape's subject matter and methods of communicating that matter. Second article in series; for part I, see EA 518 619 (Educational…

Steps in developing a camp staff handbook include considering its intended uses, choosing a name, deciding on the handbook's size and the cover's style and design, choosing and sequencing topics and subtopics, and designing the layout of each page. Eye-catching ways to present information and tips for refreshing an old handbook are discussed. (SV)

This article offers a framework for training child welfare workers and supervisors to stop and prevent foster care drift and to achieve permanency goals. (Author/DB)

This final report describes the review and evaluation of 10 years of Pennsylvania's 310 special projects in the areas of program promotion, program linkages, and staff development. Three major selection criteria were effectiveness, innovative qualities, and adoptability. Of some 97 projects reviewed, 21 were deemed exemplary. A reader survey of…

The term "job aids" is a phrase used to describe a genre of ready-guidance tools or prompts that assist a person in performing a job or task. The purpose of job aids is to specify what is to be done, how to do it, the order in which it is to be done, and the standards to be met in doing it. Because job aids are not instructional…

In 1980, five institutions received contracts to implement a comprehensive demonstration program of educational equity in a local education agency.A 3-year implementation phase was completed in September 1983. The contractors and their five demonstration sites were: (1) the University of Tennessee, and the Reidsville (North Carolina) City School…

The comprehensive career education staff development questionnaire presented in the document was developed for use in inservice education programs in career education. Detailed instrument development and a suggested method of administering the questionnaire are described. Three subscales are designed to measure variations among staff members of…

Affirms that, within the framework of traditional library services, librarians can play an important role in educating young adults about sexuality by incorporating a strong commitment to effective sex education into book selection, collection development, reader's advisory, referral services, library programing, and staff development. An…

In order to develop a financial plan for and identify constraints on the production of distance learning materials, a total human resources development (HRD) plan must be produced, and endorsed by the highest level of management. The HRD plan sets out the human resources needed to secure the organization's future in terms of people and their…

The paper outlines a staff development strategy (model) designed to facilitate the development of sound instructional materials while keeping in harmony with the concerns of the individual staff members. The goals and role of innovation, stages of concern among staff, and strategies in staff development are discussed. (EAO)

The manual is intended to facilitate the initiation of service delivery programs for learning disabled (LD) students in the university mainstream. The first chapter addresses the development of a comprehensive diagnostic and academic support service program; sections detail program initiation activities, assessment, and intervention. The second…

A project aimed to identify the staff development needs of tutors involved in the OWTLET (Other Ways To Learn--Educational Technology) open learning scheme and to pilot supportive strategies. To ascertain a broad view of inservice tutor training requirements, the first phase of the project was devoted to a literature review, student and tutor…

Knowledge and skills related to environmental protection are in high demand for any workforce that is both aware of and competent in its actions. Continuous optimization and reform of production structures are essential procedures for ecology-geared corporate processes; therefore, corresponding training for all members of the workforce, from…

Describes the introduction of professionally qualified instructional designers into the Professional Education Division of Arthur Anderson and Co., an international public accounting and professional services firm. The difficulties and misunderstandings that were overcome and the role the instructional designers now play in providing training…