A usability survey was conducted at the University of Mississippi Libraries as part of the ongoing assessment of the library and its services. By setting criteria to measure the success of the survey, librarians at UM were able to assess if the library home page successfully met the goals and mission statement of the library.

Contends that, to the extent possible, the demonstrated needs of a library's constituency--inferred from the measurement of scientifically-observed objective data--must constitute the primary basis upon which to establish, develop, and discontinue library collections and services. One figure is used to illustrate these interrelationships.…

One problem with the outcome-based measures used in higher education is that they measure quantity but not quality. Benchmarking, or the use of some external standard of quality to measure tasks, processes, and outputs, is partially solving that difficulty. Benchmarking allows for the establishment of a systematic process to indicate if outputs…