This paper presents a market driven model for assessing the service quality of support services in higher education, primarily for United States institutions, by examining higher education within the context of a complex service industry. The paper begins by explaining the development of the model and its implications for service management. Next,…

This paper discusses the rationale for international comparisons in educational achievement, presents factors which affect the validity of such comparisons, and makes recommendations for the role of the National Assessment of Educational Progress (NAEP) with respect to international studies. International comparisons are of interest in policy…

The National Assessment of Educational Progress (NAEP) collected data on the mathematics performance of 9-, 13-, and 17-year old Americans in 1973, 1978, and 1982. An additional assessment in grades 3, 7, and 11 is planned for 1986. Educational objectives to be used in the 1986 assessment were contributed, reviewed, and revised by a committee of…

The 1988 Writing Objectives Assessment is the fifth such assessment by the National Assessment of Educational Progress (NAEP) in grades 4, 8, and 12, since the program began in 1969. The objectives reflect a consensus of opinion regarding the process of writing: that it is used for a variety of purposes and audiences, and that the form and process…

This paper details the development of the high school general mathematics examination and reading comprehension tests for grades one through eight for the curriculum referenced testing program in Charleston County School District, South Carolina. While the basic developmental approach was similar, problems encountered in developing the two types…

The great difficulty encountered with most behavioral educational objectives is determining whether or not they have been achieved. The disparity between new methods and most evaluation practices tends to minimize solid learning achievement. In order to specify realistic objectives that will prove meaningful in measuring student behavior as an…

This report provides the technical results of the 1971-72 national assessment of social studies. The results are summarized across assessment exercises for the sample. Exhibits include comparison of age for the learning area, of each of the National Assessment's reporting groups with the national level of performance, of the various groups within…

Guidelines, based on an analysis of currently successful work measurement systems found in 10 different Federal agencies, are presented for the development of standards and the use of these data for work measurement. The guidelines were developed in response to significant problems many Federal agency headquarters and staff managers were…

This speech presents issues and questions to be considered in deciding the relevance of program budgeting. Areas of consideration include identifying objectives, determining program costs, measuring learning outcomes, determining the contributions of the school and the program to learning outcomes, the effects of the beliefs of personnel on the…

Both measurable and unmeasurable institutional objectives of Mount San Jacinto College for the year 1972-73 are provided in this report. The Currently Unmeasurable Objectives, Section I of the report, are presented in a two-column format: (1) Currently Unmeasurable Objectives, and (2) How The Students Will Be Helped to Achieve These Objectives.…

Information on assessment of citizenship achievement is presented in this report which compares 1970 first assessment results for the two sexes, four regions of the country, and four community sizes. Age groups assessed were 9, 13, 17, and 26 through 35 age group; geographical regions were Northeastern, Central, Western, and Southeastern; and…

Data are presented from a number of different sites in which oral reading fluency was measured using the procedures commonly ascribed to curriculum-based measurement (CBM). This measurement system focuses on automaticity in reading and therefore students are directed to read aloud from grade level passages for one minute, with words read correctly…

Reports employers' concern that today's graduates are unprepared for the workplace. Argues that employers are major customers of the educational system; however, few school districts have meaningful measures of graduate performance. Discusses two partnership examples in which schools and businesses cooperate to improve education. Presents…

This paper reviews two areas of limitations concerning college outcome assessments and argues that while cognitive outcomes may be effectively measured during the students' academic careers, the perceptions of alumni are a necessary component of the assessment of affective outcomes. The limitations that are addressed concern first, determining…

This report presents the outcomes from two international 1991 conferences, one held in Washington, D.C., and the other in Scotland, which addressed developing a framework for cooperative research in the area of measuring quality in postsecondary education. The first meeting established the foundations for collaborative research and the second…