The University of Denver Libraries employed SCORE (Service Components Reliability and Efficiency), a cost analysis technique, to measure effectiveness and cost of reference activity. This report examines the results and the problems encountered in application of this methodology. A reference model, designed as a flow chart, was developed by…

Describes a program developed by librarians at Arizona State University West to evaluate their library instruction. Topics discussed include stressing individual improvement rather than personnel evaluation and decisions; group process; focus on formative evaluation; role of evaluation measures; evaluations by faculty and students; and colleague…

This manual is designed to help bibliographers, librarians, and other materials selectors plan and conduct systematic collection evaluations using both collection centered and client centered techniques. Topics covered in five chapters are: (1) planning the assessment; (2) collection-centered techniques, comprising the compilation of statistics,…

Describes a study conducted in 1988 that investigated book availability in an academic library by providing a quantitative measure of library performance based on outcomes of card catalog searches and that can serve as a model for ongoing assessment in the library. Results are compared with earlier research from 1986. (Contains 12 references.)…

A study was conducted at the Colorado State University Libraries to determine the needs and attitudes of students and faculty members in relation to library services in general and to the science reference desk in particular. In addition, the habits and preferences of a cross-section of library users were investigated, and an instrument was…