The case study addressed in this article illustrates the value of continuous response measurement (CRM) for testing and refining messages produced for distribution to Extension audiences. We used CRM to evaluate the responses of Extension educators and Natural Resources Conservation Service technical service providers to a video describing…

The leadership of school principals is widely considered to have a strong influence on the quality of teaching and learning in schools. University-based leadership preparation programs have the responsibility for preparing candidates to serve as school principals and in other leadership capacities. This qualitative study of educational leadership…

This report describes an initiative undertaken from 2016-2017 by the Center for Universal Education (CUE) at the Brookings Institution and Education International (EI) to develop tools to measure the breadth of learning opportunities to which children and youth are exposed in an education system. The Breadth of Learning Opportunities (BOLO)…

In recent years, increased focus on the effectiveness and accountability of prevention and intervention programs has led to greater government funding for the implementation and spread of evidence-based health and human service delivery models. In particular, attention has been paid to programs that require significant infrastructure investment…

Over the past four decades, there has been incremental growth in computer-based testing (CBT) as a viable alternative to paper-and-pencil testing. However, the transition to CBT is neither easy nor inexpensive. As Drasgow, Luecht, and Bennett (2006) noted, many design engineering, test development, operations/logistics, and psychometric changes…

The "emerging educational institutional decision-making matrix" is developed to allow educational institutions to adopt a rigorous and consistent methodology of determining which of the myriad of emerging educational technologies will be the most compelling for the institution, particularly ensuring that it is the educational or pedagogical but…

Purpose: The paper aims to describe the application of two key service quality frameworks for improving the delivery of postgraduate research supervision. The services quality frameworks are used to identify key areas of overlap between services marketing practice and postgraduate supervision that can be used by the supervisor to improve research…

Describes the Connecticut Unit of Service System, a unified system for quantifying services and service delivery that is administratively useful in monitoring and allocating resources. Includes a Relative Value Scale which incorporates staff time and related work to allow a comparison of inpatient and outpatient service. (JAC)

The experiences of a group of evaluators evaluating a multisite integrated human service delivery system illustrate many design and measurement considerations in the preimplementation and implementation phases of evaluation. The reemergence of human service integration approaches will make such evaluation issues increasingly common. (SLD)

Challenges faced in the evaluation of programs for the disabled are discussed, focusing on values orientation, key stakeholders, program structure, and measurement issues. Workers in the field are presently witnessing a fundamental change in the philosophy that underlies programs for persons with disabilities. Evaluators must be sensitive to the…

The experience of 10 years evaluating HIV risk-reduction intervention for drug users leads to the argument that program outreach workers are part of the intervention continuum and have important effects on service delivery. Improving pre-enrollment data collection will address evaluation issues raised by pre-enrollment outreach contacts. (SLD)

This paper argues that program evaluation research should be broadened to deal systematically with the economics of resource use at the level of the individual social service delivery agency. The argument is strengthened by the recognition that input use can be established by the same methods used to measure service delivery. (Author/MV)

This second edition of the Guidebook is designed to help state educational agencies (SEAs) create an effective system to evaluate state-approved supplemental educational service (SES) providers. The text includes tools and strategies that will help readers determine evaluation measures, identify possible evaluation methodologies, and address the…

Much of the tradition of performance measurement comes from the industrial part of the private sector, where work measurement looks at how to improve production. This approach does not translate well for entities that provide service. For them, a better approach is the change-agent model, which recognizes that the agency or program provides…

The book deals with the concept of quality of life for persons with mental retardation and developmental disabilities. Part I, "Quality of Life: Personal Perspectives," contains "A Dream for Myself" (Connie Martinez); "Reflections on My Quality of Life: Then and Now" (Nancy Ward); "Quality of Life versus Quality…