These protocols represent a working guide for planning and implementing national sample assessments in connection with the national Key Performance Measures (KPMs). The protocols are intended for agencies involved in planning or conducting national sample assessments and personnel responsible for administering associated tenders or contracts,…

The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

Knowledge Management can be defined as a systematic process that creates, captures, shares, and analyzes knowledge in ways that directly improve performance. The goal of Knowledge Management is to improve the creation, dissemination, and exploitation of knowledge for the purpose of building competitive advantage. The proper use of knowledge…