This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

Humanizing Higher Education was the 2022 conference theme for the Association for the Study of Higher Education. This presidential address takes a forward look back on higher education within a global context and in the aftermath of a global health pandemic, making an argument for the need to humanize higher education. The address offers a…

In the era of Black Lives Matter (#BLM), urban teacher education does not exist in isolation. The White supremacist, neoliberal context that impacts all aspects of Black lives also serves to support antiblackness within the structures of teacher education. In this article, the authors, who are grounded in a race radical analytical and political…

Student success and retention continue to be of concern for higher education institutions. Wider participation, combined with lower completion rates for non-traditional students, highlights the need for new ways of understanding the student experience to ground policy and practice. This article provides this insight by drawing together a number of…

Higher education research suggests that the development of a sense of belonging is key to academic success and persistence, yet we know little about how first-year students with disabilities develop a sense of belonging as they transition into and through their first year in postsecondary environments. Themes from a grounded theory study of 8…

Deliberative democracy, a consensus model of decision making, has been used in real-life policy making involving controversial, science-related issues to increase citizen participation and engagement. Here, we describe a pedagogical approach based on this model implemented in a large, lecture-based, nonmajors introductory biology course at an…

The present study investigates empirical models of groupwork management in online collaborative learning environments, based on the data from 298 students (86 groups) in United States. Data revealed that, at the group level, groupwork management was positively associated with feedback and help seeking. Data further revealed that, at the individual…

Casa de la Solidaridad has been recognized as an innovative and effective educational model within Jesuit higher education yet, until now, there have only been verbal presentations of the unique attributes of the Casa de la Solidaridad model. In addition, there has been a lack of information regarding the influence of the Casa experience on the…

Relationship marketing is attracting, maintaining, and, in multi-service organizations, enhancing customer relationships. Educational programs and services, like those of businesses, depend highly on the repeated purchases of their loyal customers. The purpose of this descriptive research is to investigate the relationships between factors that…

As the number of online degree programs continues to grow, one of the greatest challenges is developing a sense of community among learners who do not convene at the same time and place. This study examined the sense of community among medical professionals in an online graduate program for healthcare professionals. We took the sample from a fully…

Higher education institutions are becoming increasingly businesslike, a shift that is transforming student loyalty into an important strategic theme for universities and colleges. This paper reports a "cross-over" study that uses well-known theories from service marketing in a new context, that of educational services addressing customer…

Faced with increasingly complex and technologically sophisticated research questions, academics are working with others through collaboration and research teams. To be effective, these research teams need to maximize the factors that contribute to success while minimizing the potentially negative impact of associated challenges. One particular…

To improve student completion rates in higher education, faculty are using cohort educational models (CEM); however, very few studies were found regarding CEMs effects in educating culturally and linguistically diverse (CLD) doctoral students in the field of special education. This study investigated two questions: (a) Are there differences for…

Instructors and trainers are increasingly using online education and technology-mediated learning (TML) to supplement or replace traditional approaches to classroom teaching. Because mandatory involvement requirements may not intrinsically motivate learners to achieve high quality learning, social factors with commitment, such as identification…