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Towards Total Quality Management in Universities: Quality Function Deployment Paradigm and Beyond
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Al-Fuqaha, Isam Najib – Journal of Educational Technology, 2014
This paper is an endeavor to develop a customised and computerized matrix of Quality Function Deployment paradigm (QFD) that has been applied in industry, with the aim of probing quality assurance and enhancement in Universities. Results of testing the new matrix proved that, it is efficient and time-saving while compared with a detailed field…
Descriptors: Total Quality Management, College Administration, Quality Assurance, Models