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Direct linkMigdadi, Fathi; Badarneh, Muhammad A.; Momani, Kawakib – Applied Linguistics, 2012
This study investigates complaints and complaint responses in interactions between local citizens and the hosts of a live two-hour radio phone-in in Jordan devoted to receiving and handling complaints of a public nature. Using Brown and Levinson's (1987) politeness model, the study examines the functions and patterns of complaints and the types of…
Descriptors: Foreign Countries, Radio, Programming (Broadcast), Telecommunications
