The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)

The evaluation of instructional programs is necessary in order to document accomplishments, determine cost effectiveness, establish management control, and provide bases for improving the education of students. The responsibilities and technical requirements of an evaluation system involve the function of the following component areas: demographic…

A model for strategic planning using a new definition of management by objectives (MBO) is outlined and illustrated in the context of college or university administration, including department-level planning. Routine objectives, personal objectives, team objectives, budget performance, problem-solving objectives, innovation objectives, and…

Research indicates that the role of information can be ambiguous in the decision-making process. Because relevance can be a problem with respect to information used in decision making, organizations should strive to achieve a linkage between flows of information and the making of specific decisions. Information flow between organizations and their…

This paper focuses on the challenge raised by the acquired immunodeficiency syndrome (AIDS) epidemic regarding the need to improve the effectiveness of health communication or education campaigns. The paper discusses the behaviors underlying health information processing and particularly what is called the "knowledge but not behavior-change…

Argues that the "new managerialism" approach to educational management in Scotland, with its emphasis on performance monitoring, diverts attention away from the core concerns of educational delivery and incurs significant bureaucratic costs. An alternative model, which is based on collegiality and democracy, focuses on professionalism,…