Presents a conceptual and operational definition of one cognitive dimension of communicative competence--interaction involvement--based on Goffman's model of face-to-face society. Reports two studies to support the validity of the definition. Outlines the implications for future research on communicative competence as well as instructional…

Describes a perspective designed to examine the structure, function, and process of interpersonal communication to locate the major sources of problems in particular interactions. States assumptions of the perspective, defines the elements and processes of interpersonal communication, suggests ways to use the framework, and describes current…

Describes a model for communication training in bargaining and negotiation skills. The model was designed for enforcement officers who collect delinquent taxes but can be adapted for clients in other public and private organizations. (PD)