Challenges some deep-rooted assumptions about the nature of library service by emphasizing a radically different approach to the idea of information. In this view, information is seen as part of a communication model that focuses on the individuality of the user and the context of his information needs. (JD)

This paper examines the elements of user studies and presents them as unified concepts within a model of information-seeking behavior. Definitions of information-seeking behavior, information needs, information gathering, information giving, and source preference are discussed. Thirty-two references are cited. (EJS)