The development of instructional software is a complex process, posing high demands to the technical and didactical expertise of developers. Domain specialists rather than professional developers are often responsible for it, but authoring tools with pre-structured templates claim to compensate for this limited experience. This study compares…

Proposes an instructional design model for the production of courseware and combines this model with software engineering principles to specify project management responsibilities and procedures. Describes the roles of team members involved in the project and offers a project template to manage production activities to ensure that end products…

Discussion of computer-based online help systems for instructional software focuses on three types of learner support: for optimizing use of a computer program; for learning content; and for monitoring and enhancing learning. Proposes a multi-dimensional model of learner-support space defined by the intrusiveness of the delivery methods and…