This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Notwithstanding the emancipation and advancements of women all over the world in 21st century, women continue to be under-represented in management positions. The role of women as managers encompassed even those areas of work, which were earlier considered to be strongly man's domain like the police organisation. The objective of the study was to…

The environment for scientific research in public organisations is undergoing radical change, particularly with commercialisation pressures and blurring of the distinction between public and private research. The commercialisation pressures are reflected in government policy frameworks and institutional contexts for scientific work which are…

In dealing with Knowledge Management (KM) literature, we have to diagnose three essential points: first, we have detected a lack of comprehensive theoretical models based on "grand theories", secondly, we have discovered an overemphasis of "good" values, like openness and trust, that help organisations to learn. And thirdly, we have to recognise…