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Direct linkLaitinen, Ilpo; Stenvall, Jari – Journal of Adult and Continuing Education, 2016
This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so…
Descriptors: Foreign Countries, Social Services, Health Services, Organizational Change
