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Deden-Parker, Ann – Journal of Instructional Development, 1980
Describes a three-phased needs assessment approach used to identify lending skills and knowledge for loan officers at Wells Fargo Bank. Beginning at the corporate level and ending with job-relevant assessment of individual employee skills, the program used diagnostic tests with a computer-based system for scoring and reporting results…
Descriptors: Banking, Computer Managed Instruction, Diagnostic Tests, Management Development