A review of the debate within the library profession concerning the changing role of libraries and fee based library services is followed by the presentation and discussion of an economic analysis of library services based on an indifference curve model. This model may be used to justify selected user fees. (CLB)

Discusses collection development in research libraries and presents a model for organizing collection management that combines functional and team-based design principles. Traditional and new organization designs of university libraries are described, and collection development and management is defined in terms of reference and technical…

Analyzes the trend of increased budget cutting in public and academic libraries. Examines the use of fee-based services as a source of revenue, a way of supplementing basic library services, and a way of establishing a marketplace for library services. Discusses causes of budgetary cuts and offers a futuristic model for library services. (JMV)

Discusses library support services at Deakin University (Australia) and describes a model for aligning the library liaison program with the strategic initiative to attract and retain doctoral students. Highlights include the needs of off-campus research students; information literacy in the electronic age; electronic resources; and competencies…

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

Presents the Brown University Library experiences in purchasing electronic services to serve as a model for issues of budgeting for electronic materials in academic libraries. Topics include politics of budgeting; education of users; availability issues; access issues; consortia issues; ownership issues; tracking electronic product prices; and…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Discusses the need to develop new models for collection development in academic libraries, based on experiences at the University of Arizona. Highlights include changes in the organizational chart; focusing on users' information goals and needs; integrative services; shared resources; interlibrary loans; digital technology; and funding. (LRW)

Describes the library at Rockefeller University and considers how it may be a model for future research libraries, i.e., the distributed library relying on remote resources. Highlights include resource sharing and interlibrary loan; research and scholarly interactions focused outside the library; decentralization of research information; and a…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

The 16 articles in this issue focus on planning for future trends in public library administration. Topics discussed include leadership qualities; administrator education; collective bargaining; funding and budgeting; governance; user fees; collection management; community involvement and support; special population groups; services to educational…