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Where Is the Xerox Corporation of the LIS Sector?
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Gilchrist, Alan; Brockman, John – Library Trends, 1996
Discusses barriers to the implementation of quality management in the library and information science sector in Europe. Topics include Total Quality Management and other business experiences, an information quality infrastructure, supplier/customer relations, customer satisfaction, and a European Quality Model. (LRW)
Descriptors: Administration, Foreign Countries, Information Science, Library Science
The Library as a Business: Mapping the Pervasiveness of Financial Relationships in Today's Library.
Peer reviewed Peer reviewed
Hayes, Sherman; Brown, Don – Library Trends, 1994
Presents a trend analysis, using the college library as a model, which maps internal and external financial contacts to show the complexity of library financial dealings. Topics discussed include Total Quality Management; the library's financial role in the parent organization and in worldwide finances; and the profession's response to change.…
Descriptors: Academic Libraries, Economic Change, Economic Factors, Higher Education
Determining Quality in Academic Libraries.
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Pritchard, Sarah M. – Library Trends, 1996
Summarizes attempts to define and measure quality and effectiveness in academic libraries, from traditional evaluative studies to Total Quality Management and new research on user-defined criteria. Topics include models of organizational evaluation; measures of library service; academic libraries and higher education effectiveness, including…
Descriptors: Academic Libraries, Accreditation (Institutions), Evaluation Methods, Futures (of Society)