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Peer reviewedCullen, Rowena J.; Calvert, Philip J. – Library and Information Science Research, 1993
Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…
Descriptors: Comparative Analysis, Evaluation Methods, Factor Analysis, Foreign Countries
Peer reviewedHebert, Francoise – Library and Information Science Research, 1994
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…
Descriptors: Comparative Analysis, Correlation, Evaluation Criteria, Evaluation Methods
Validating a Model of the Search Process: A Comparison of Academic, Public and School Library Users.
Peer reviewedKuhlthau, Carol C.; And Others – Library and Information Science Research, 1990
Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested. (26 references) (LRW)
Descriptors: Academic Libraries, Analysis of Variance, Cognitive Processes, Comparative Analysis
