Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

This dyadic consulting model promotes a collaberative relationship among persons having responsibility in different community areas. The university is the setting for a consulting agreement between the counseling center and residence halls. A primary committee goal is proaction. A proactive program allows selective goals enhancing professional…

This article describes a consultation model. The project's goals are to create educational environments that encourage students to explore a wide range of career and life-style options, to facilitate personal growth for educators, and to facilitate institutional change that will expand options for both women and men. (Author/JEL)