Reports on a pilot study in which a proposed design model was developed to characterize intergroup communication among designers, developers, and users. Design roles, themes, and networks based on two histories of design situations are described for several design phases; and future work is suggested. (24 references) (LRW)

Compares three system models (closed, open, dissipative) with traditional models for adoption of new technology and library operations. Argues that information-provider organizations (libraries) must be able to adapt to radical changes in their environments in order to remain viable economic entities. (Author/AEF)