Develops a systems approach to planning as a means of increasing organizational effectiveness. A model of the planning process is presented, the various components are described in terms of implementation, and pragmatic strategies and considerations for an academic library are suggested; data tables and a flow chart are included. (JD)

Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested. (26 references) (LRW)