This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

The appearance of 3D printers in university libraries opens many opportunities for advancing outreach, teaching, and research programs. The University of Alabama (UA) Libraries recently adopted 3D printing technology and maintains an open access 3D Printing Studio. The Studio consists of a 3D printer, multiple 3D design workstations, and other…

The train-the-trainer model has great potential for expanding information literacy programs without placing undue burden on already overextended librarians; it is surprisingly underused in academic libraries. At the University of Kentucky, we employed this model to create a new information literacy program in an introductory biology lab. We…

La Trobe University Library has embarked on an institution-wide project with the objective of enabling students to engage with scholarly and credible information from the first year. This initiative by the library is in response to La Trobe curriculum reform. In particular, it aligns information literacy with the inquiry/research graduate…

The increased focus on interdisciplinarity and collaboration in academia necessitates a re-evaluation of established mentoring practices. This article reviews the literature on traditional and peer mentoring models, explores Communities of Practice (CoP) within learning organizations, and discusses the implementation and evaluation of a CoP at the…

Examines the New Colleague Program, a mentoring program for new librarians started in 1993 at the University of Wisconsin Madison. Discusses program implementation; a 1995 survey of new and senior colleagues who participated; and institutional, supervisory, and volunteer senior colleague roles. Includes the checklist for senior colleagues and the…

This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Describes the UTAD (Utah Article Delivery) Pilot Project, an innovative resource-sharing service that provides journal articles to the Utah higher education community, developed by the Utah Academic Library Consortium (UALC) in partnership with EBSCO Document Services. Highlights include goals, options considered, challenges, and evaluation. The…

Identifies and discusses the eight principal functions necessary for effective collection management in academic research libraries. Six organizational models for collection management are described, and then evaluated according to how well each may facilitate those eight functions of effective management. (Author/CLB)

This handbook is intended for academic librarians who are interested in establishing peer outreach programs for minority students on their campuses or who are trying to decide whether such a program would meet the needs of their students. Chapters include an overview of the unique challenges facing academic institutions and libraries in serving…