To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Open educational resources (OERs) have increased in popularity and are becoming an important method of providing access to, and enhancing, the teaching and learning experience for both lecturers and students. Despite their popularity, approaches that may work best for sustaining OER initiatives in Nigerian universities are still evolving in…

According to constructivist theory of learning, new knowledge is learned on the basis of what is already known by learners. Thus for an emerging and transformative technology such as Linked Data to be learned, the technology must be made relevant for learners and must be compatible with their skillset. Designing and developing Linked Data…

Opportunities to utilize 3D printing in the K-12 classroom are growing every day. This paper describes the process of implementing a 3D printing service in the Education Library of The University of Florida, Gainesville, a large, doctoral-degree granting, research university. Included are examples of lesson plans featuring 3D printing, creation of…

The train-the-trainer model has great potential for expanding information literacy programs without placing undue burden on already overextended librarians; it is surprisingly underused in academic libraries. At the University of Kentucky, we employed this model to create a new information literacy program in an introductory biology lab. We…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

The increased focus on interdisciplinarity and collaboration in academia necessitates a re-evaluation of established mentoring practices. This article reviews the literature on traditional and peer mentoring models, explores Communities of Practice (CoP) within learning organizations, and discusses the implementation and evaluation of a CoP at the…

Discussion of strategic planning in academic libraries focuses on Bowling Green State University's experience with the strategic planning process. A strategic planning model is explained; the development of goals, objectives, and priorities is discussed; planning for implementation is described; and the review and revision process is discussed.…

Presents the three phases of the implementation and operation of the Integrated Information Center (IIC) at the University of Minnesota from 1990-93. Competition between the IIC and information centers at the two schools the IIC was intended to serve--the School of Management and the Institute of Public Affairs--is addressed. (JAK)

Examines the New Colleague Program, a mentoring program for new librarians started in 1993 at the University of Wisconsin Madison. Discusses program implementation; a 1995 survey of new and senior colleagues who participated; and institutional, supervisory, and volunteer senior colleague roles. Includes the checklist for senior colleagues and the…

Presents an organizational model for providing digital reference services to all users who access the library remotely that was developed for distance learners at the University of Minnesota-Twin Cities library. Describes the planning and implementation process, and discusses organizational change issues and the value of digital reference services…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

This resource guide considers issues in the staffing and organization of preservation activities. It provides guidance in implementing a systematic preservation program and evaluates the structures of various types of preservation programs. The following articles complement the discussion of program models and implementation: (1)…