There are increasing demands for higher levels of data assurance in higher education. This paper explores some of the drivers for this trend, and then explains what stakeholders mean by the concept of data assurance, since this has not been well defined previously. The paper captures insights from existing literature, stakeholders, auditors, and…

Discusses Situational Leadership Theory, a conceptual framework that can help managers improve their performance by varying their leadership style in various situations to fit the needs and capabilities of their subordinates. (JG)

This volume is a collection of eight short articles that address fundamental issues of staff development in programs for young children. Part I covers supervisory principles and techniques, indicates environmental areas in which child care personnel have not been prepared to intervene effectively (Bronfenbrenner's exo and macro system levels),…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…