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Direct linkPowell, Brett A.; Gilleland, Diane Suitt; Pearson, L. Carolyn – Journal of Higher Education, 2012
Institutions of higher education are under pressure to be accountable for their expenditures while demonstrating their effectiveness. Through structural equation modeling, a relationship was found between expenditures and the efficiency and effectiveness of an institution, and an optimal expenditure level was found that maximized an institution's…
Descriptors: Expenditures, Efficiency, Benchmarking, Models
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
