The last two decades have witnessed an increasing intensity of quality management in higher education institutions and quality discourses which were followed by debates about and attempts of evaluating the efficacy of quality management in the sector. Accordingly, the article presents a SWOT analysis of impact evaluation of quality management in…

This article describes a new approach, employing a combination of Positioning Theory and Semantic Polarities, that educational psychologists can use to develop and facilitate change in organisations and groups. Resistance to change can be seen as reflecting a lack of the language that the members of an organisation need to participate effectively…

The goal is to provide a robust and challenging problem statement for a capstone, advanced systems analysis and design course for CIS/MIS/CS majors. In addition to the problem narrative, a representative solution for much of the business modeling deliverables is presented using the UML paradigm. A structured analysis deliverable will be the topic…

This is a case study describing the application of the traditional ISPI [International Society for Performance Improvement] human performance technology (HPT) model at CHWK, a campus television channel broadcast from a southeastern American university cable system. CHWK's issues with delivery options, labor-intense work flow, and continual staff…

Over the last several hundred years, local and national educational systems have evolved from relatively simple systems to incredibly complex, interdependent, policy-laden structures, to which many question their value, effectiveness, and direction they are headed. System Dynamics is a field of analysis used to guide policy and system design in…

Enterprise architecture is a relatively new concept that arose in the latter half of the twentieth century as a means of managing the information technology resources within the enterprise. Borrowing from the disciplines of brick and mortar architecture, software engineering, software architecture, and systems engineering, the enterprise…

This paper describes the characteristics and circumstances defining nine decision cases in an effort to provide methodological assistance for practitioners. Each case is examined according to its objectives (single or multiple), resource level (limited or unlimited), time frame (a priori or evaluative), and the nature of desired decisions. In…

Uses chaos systems concepts to analyze a case study of rapid growth and conflict in a southwestern school district. Difficulties arising from the need for very precise initial measurements, data forms adaptable to pattern modeling, and precise meanings for chaotic systems concepts limit chaotic theory's application to educational administration…

Describes the implementation of a user-centered document delivery system at Colorado State University. Evaluates the system via a statistical compilation of system usage and a telephone survey of the service's users. Results indicate that the system usually provided fast delivery at acceptable costs, but fell short as a substitution for mediated…

A case study of South Dakota's higher education system was used to examine the applicability of a higher education systems framework (Richardson, Reeves-Branco, Callan, & Finney, 1999) to a new case-study state. Found that while the framework helped in describing and analyzing the case study, challenges arose when considering individual…

This report examines and evaluates the application of prototyping methodology in the design of a microcomputer-based online library catalog. The methodology for carrying out the research involves a five-part examination of the problem on both the theoretical and applied levels, each of which is discussed in a separate section as follows: (1) a…

As the problems encountered by big city school systems have increased, the educational establishment has come under sharp attack in some part because professional educators have unilaterally made far reaching decisions, insulated from public scrutiny. In order to voice opposition to these decisions, some community members have begun to form new…

Patterns of problem-solving activity in one middle-class urban high school are examined and a problem solving model rooted in a conceptual framework of contingency theory is presented. Contingency theory stresses that as political, economic, and social conditions in an organization's environment become problematic, the internal structures of the…

A DESCRIPTION IS GIVEN OF CONCEPTS, METHODS, AND A STRATEGY TO AID TRAINING OFFICERS AND OTHERS RESPONSIBLE FOR PROGRAMS OF CHANGE IN CONDUCTING EVALUATION STUDIES INVOLVING SYSTEMATIC PLANNING, CONTROL, AND ASSESSMENT OF THE PROCESS OF CHANGE. BEGINNING WITH A MODEL OF PERCEPTION AND OF ITS APPLICATION TO LEARNING, THE AUTHOR DISCUSSES A TYPOLOGY…