This paper is intended to provide the instructional technologist already possessing some understanding of expert systems with some insight into two of the many steps involved in the design and production of such systems: knowledge acquisition and knowledge structuring or representation. It is also intended to help technologists to see how they…

Designed to focus attention on the design process in such computer science activities as information systems design, database design, and expert systems design, this paper examines three main phases of the design process: understanding the context of the problem, identifying the problem, and finding a solution. The processes that these phases…