There has been a resurgence of interest in good practice in university governance. This may be due to a number of high profile vice-chancellor (and governor) departures, and especially the crisis at London Metropolitan University, where the Vice-Chancellor resigned in March 2009 following overclaimed public funding as a result of inaccurately…

Most UK universities can trace their current management information systems back to significant investments made in the 1990s, largely fuelled by concerns about the millenium bug and a change from character interfaces to graphical user interfaces following the introduction of the personal computer. It was during this period that institutions also…

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…