Presents a model of social confrontation (communication episodes initiated when one participant signals that the other's behavior violates a rule or expectation for appropriate conduct). Describes issues arising during social confrontation. Concludes that negotiating expectations or relational rules within a problematic situation is the crux of…

Focuses on courtroom speech as it occurs when a lay person interacts with an attorney and proposes a framework that includes a (1) macrostructural description of direct and cross-examination sequences as contexts that condition the interaction, and (2) microanalytical model that accounts for the effectiveness of the question-and-answer examination…

Based on multidisciplinary research findings, this report proposes an information processing model of employees' response to highly stressful information environments arising during organizational crises. The introduction stresses the importance of management's handling crisis communication with employees skillfully. The second section points out…