Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

As the problems encountered by big city school systems have increased, the educational establishment has come under sharp attack in some part because professional educators have unilaterally made far reaching decisions, insulated from public scrutiny. In order to voice opposition to these decisions, some community members have begun to form new…