In this paper, we present a synchronous text-based communication tool, referred to as Adaptive Communication Tool (ACT), which provides capabilities for adaptation and personalization. ACT supports both the free and the structured form of dialogue. The structured dialogue is implemented by two types of Scaffolding Sentence Templates (SST); i.e.…

Argues existing theory and research on computer-mediated communication (CMC) provide a limited view of information-seeking behavior. Proposes a conceptual model for its examination via CMC and new media. Discusses strategies for seeking social information, and identifies factors influencing their selection from alternatives. Describes two…

Presents results of experimental tests of Dynamic Social Impact Theory (DSIT) in which participants engaged in discussions over electronic mail. Finds support for the emergence of four group phenomena predicted by DSIT. Shows how, rewarded for being in the majority, individuals' choices resulted in the emergence of four forms of group level…

Presents a model of communication for users, designers, and developers of information systems. Suggests strategies to help design participants interact more effectively to improve the quality of design processes and outcomes. Examples of event sequences, excerpts from tables, and a memo used to research design phases and participants are appended.…

Examines how interaction by means of computer-mediated communication affects the operation of both status differentials and power relations. Claims that power relations are reinforced in computer-mediated communications. Outlines a theoretical framework of the processes of "panoptic power" of such communications. (HB)

Compared with other media, computer-mediated communication (CMC) is a relatively new mode of communication that has emerged in the past two decades. In the past decade, there has been a growing body of research on CMC. There are two dominant models of CMC: the task-oriented and the social-emotion-oriented. This review discusses, compares, and…

Deborah Tannen's framework for interpersonal communication between males and females (published in 1990) was used to explore how male and female distance education students meet their primary needs through communication. The study population consisted of the 19 female and 6 male students enrolled in a 13-week computer conferencing course at the…