A quality management system is an essential and mandatory instrument for maritime higher education institutions mandated by the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers. To design an effective quality management system, it is strongly recommended to take the most comprehensive model of the…

The article shows in which areas other countries can benefit from the work of the Norwegian platform NDLA (ndla.no). This assessment is based on interviews with 13 representatives of the platform, three cooperation partners and one representative of Norwegian textbook publishers. The experiences described refer to a large-scale Open Educational…

Change initiatives in higher education are frequently guided by an institutional change management program which provides employees with a framework and set of skills to better understand problems and facilitate change at the organisational level. In this paper, we explore employee perceptions of Six Sigma as a tool for facilitating change at one…

There are three purposes for evaluation: evaluation for action to aid the decision making process, evaluation for understanding to further enhance enlightenment and evaluation for control to ensure compliance to standards. This article argues that the primary function of evaluation in the "Catherine Wheel" computer-based assessment (CBA)…

This report provides a literature review and history of approaches to quality assurance of assessment in the vocational education and training (VET) sector in Australia and overseas. It also examines eight potential models that can be used by individual or groups of assessors within a training organisation. The models include a diagnostic…

Economic concerns dominate hospital planning and policy decisions as hospitals seek to become more productive, competitive, and profitable. Quality care and public service may conflict with the profit-motivated business model. Nurse administrators will have to be politically astute to promote the integration of a professional model of service.…

This paper explores the idea that conceptualizing academic supervision (at Honours or graduate level) as a fiduciary relationship can assist supervisors in enhancing student learning through quality decision-making. In this paper I reflect on my conceptions of supervision in the light of the growing scholarship on supervision. My conceptions of…

A production system simulator has been developed which is capable of simulating a wide variety of realistic manufacturing environments. The simulator is used as an aid in teaching the concepts of designing production control systems and as a research vehicle for investigating various aspects of control theory for production systems. This report…

A consultation quality control model (CQCM) developed for an expert system (ES) integrated both ES performance measures and end-user judgment values. Simple decision theory concepts were used to design the CQCM. Results show end users belong to different categories characterized by utility functions and the weights they assign to ES consultation…

Four factors of clinical decision making identified by medical students include quality of care, cost, ethics, and legal concerns. This paper argues that physicians have two responsibilities in the clinical decision-making model: to be the primary advocate for quality health care and to ensure balance among the four factors, working in partnership…

In 1999, the 21st Century School Fund interviewed seven large school districts regarding management of capital-improvement programs. Researchers found three basic models: in-house management, other-public-agency management, and private-sector management. Systematic oversight and quality-control approaches will protect school systems from…

State programs offer greatest promise for practical strategic actions to enhance the quality of the nation's adult work force. Three steps in the recursive process that create a model of state action are as follows: (1) documentation of the platform for action, which consists of current adult work force attributes and current institutional…

Efforts focused on improving quality processes based upon the Malcolm Baldrige Education Criteria for Performance Excellence may hold promise for fundamentally improving K-12 education. This policy report examines the information available on improving school quality through implementation of the Baldrige criteria. It provides a snapshot of what…

This collection of 30 essays on the character, administration, and management of research universities research university emphasizes the perspective of statistics and operations research: The essays are: "A Robust Faculty Planning Model" (Frederick Biedenweg); "Looking Back at Computer Models Employed in the Stanford University…