A quality management system is an essential and mandatory instrument for maritime higher education institutions mandated by the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers. To design an effective quality management system, it is strongly recommended to take the most comprehensive model of the…

This paper argues that the dynamic model of educational effectiveness can be used to establish stronger links between educational effectiveness research (EER) and school improvement. It provides research evidence to support the validity of the model. Thus, the importance of using the dynamic model to establish an evidence-based and theory-driven…

Since 1986, with the creation of the Renovation ("Doi moi") policy, Vietnam has demonstrated a strong commitment to the improvement of its higher education system. After 25 years of opening its doors to the global educational environment, Vietnam has achieved some notable accomplishments. The country's higher educational system has…

This article reviews a possibility to assess university studies as a service. University studies have to be of high quality both in their content and in the administrative level. Therefore, quality of studies as a service is an important constituent part of study quality assurance. When assessing quality of university studies as a service, it is…

The Commonwealth of Learning Review and Improvement Model (COL RIM) was developed by the Commonwealth of Learning in response to two key drivers: (1) Increased global emphasis on the quality of higher education; and (2) Rising concern about the high cost and uncertain benefits of conventional approaches to external quality assurance. Any…

This paper presents the findings of a two-year EU-funded project (DG Education and Culture) "Benchmarking in European Higher Education", carried out from 2006 to 2008 by a consortium led by the European Centre for Strategic Management of Universities (ESMU), with the Centre for Higher Education Development, UNESCO-CEPES, and the…

The question of the manner in which universities have organised themselves to embed the "quality" agenda in Scotland is addressed in this paper by considering whether the seemingly different structures generated are in fact sophisticated and efficient forms of resource allocation, or organic and emergent structures with only local…

There are lots of definitions of quality, and also of quality in education. Garvin (1984) discerns five approaches: the transcendental approach, the product-oriented approach, the customer-oriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give five interrelated concepts of quality as:…

A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements",…

Purpose: This paper seeks to discuss the characteristics that shape a model to manage eLearning in a large, predominantly campus-based university. It focuses on how such a model can provide a sustainable approach to supporting eLearning for more than 40,000 students while still managing basic quality assurance for the University executive and the…

This article discusses methodological issues in relation to models of quality assurance for higher education. It first traces the historical development of the widely adopted pragmatic model and shows how this model has been adapted by the Higher Education Quality Committee (HEQC) for the South African context. It then sets out some basic tenets…

Current educational policies show a growing tendency towards giving schools more autonomy and internal quality control. Accurate and comparable data on school performances are thus needed. In Flanders, PISA (Programme for International Student Assessment) and TIMSS-R (Third International Mathematics and Science Study-Repeat) have provided…

Colleges and universities interact with multiple constituents or quality monitoring groups that require programme-level assessment of student learning. These required assessments might be used to demonstrate accountability, programme improvement or a combination of both. These demands often challenge instructional faculty to choose between the…

Society's pressures on higher education are seen as turning students into "attendees" and colleges into holding vats for the young. Some suggestions include elevating standards in the schools, using educational brokering, sharpening accrediting surveillance, providing incentives, and forming faculty-admissions officer "Committees on Academic…

A framework for improving student and course evaluation in higher education is presented. The framework is based on a simple quality control model. Suggestions for support mechanisms and resources for improving practice are also offered. (MSE)