In this brief, JFF (Jobs for the Future) explores what training providers can do to adapt their programming in ways that put the country on a path to an equitable economic recovery following the COVID-19 pandemic. The authors conducted research to examine what education and training providers can do to design programs that emphasize equity and…

In an effort to standardize training delivery and to individualize staff development based on observation and reflective practice, the Air Force implemented the Developmental Training Model (DTM) in its Child Development Programs. The goal of the Developmental Training Model is to enhance high quality programs through improvements in the training…

This article presents a new model, generated through applied theory-building research methods, that helps human resource development (HRD) practitioners evaluate the return on investment (ROI) of organization development (OD) interventions. This model, called organization development human-capital accounting system (ODHCAS), identifies…

Studies on continuous education and alteration are highly significant in order to improve the technical and social abilities of the industry employees. Generally, these kinds of educational facilities are carried on in the range of in-house training. Besides in-house training, it is also possible to improve the abilities of the employees with the…

Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

The purpose of this paper is to outline a judgement-based model of adult learning. This approach is set out as a Perceptual-Judgemental-Reinforcement approach to social learning under conditions of complexity and where there is no single, clearly identified correct response. The model builds upon the Hager-Halliday thesis of workplace learning and…

A model on learning that occurs in the workplace is discussed. Two theoretical frameworks are explored: multiple learning domains and action science. Four examples that reflect some of the characteristics of the new paradigm for learning in the workplace are included. The examples concern management development in a large business, a staff…