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Peer reviewedSproule, Susan; Archer, Norm – Internet Research, 2000
Software agents are computer programs that run in the background and perform tasks autonomously as delegated by the user. This paper blends models from marketing research and findings from the field of decision support systems to build a framework for the design of software agents to support in e-commerce buying applications. (Contains 35…
Descriptors: Computer Mediated Communication, Computer Simulation, Computer Software Development, Decision Making
Peer reviewedMcCrank, Lawrence J. – Reference Librarian, 1993
Explores the significance of expert system design for library reference services and library education, focusing on model logic and modeling for query analysis. The approaches of some graduate library schools are reviewed. Appendices included a decision-support module, a reference module component, and a typology of queries and reference tools.…
Descriptors: Academic Libraries, Decision Making, Decision Support Systems, Expert Systems
