The evolving landscape of higher education has forced many institutions to reorganize, remove administrative layers, and subsequently, reexamine criteria and processes. In particular, efforts to consolidate and combine departments has prompted a need to explore options for a systematic and objective framework for evaluating performance. This paper…

Purpose: The purpose of this paper is to describe an innovative international management programme that has been developed across four countries for Master-level students. It first analyses the advantages and disadvantages of two of the most common forms of internationalisation in higher education; the student exchange and full-scale offshore…

The Division of Information and Academic Services (DIAS) is a large service division (over 400 staff) at Queensland University of Technology (QUT). In 2002 it supported a novel one-month rotation of roles by the three department directors. The rotation was conceived as an important professional development opportunity for each of the directors and…

The need to include specific training in administrative skills is addressed. An informal survey of ten faculty members from four Boston area colleges examined their perceptions of the role of the department chair, and their experiences with this role. The questionnaire is appended. (MLW)

College of Marin (California) is in the process of developing program review models for all of its programs and services. This report presents the results of the first-time implementation of the program review model development for the college's Staff and Organizational Development Program. Covering 1989-90 activities, the report reviews the…