Most communication research on bad news messages focuses on crisis communication, where attention is often limited to image repair strategies. The authors argue that a key indicator of an organization's effectiveness in communicating "bad news" messages is its organizational culture. Developing an organizational culture that values positive…

A framegame is an informal, game-like activity that may be used within management groups to gain group consensus and problem resolution. The technique combines individual contributions and group interaction. A sample framegame structure is provided. (Author/MLF)

Suggests that crisis communication should be a part of the larger issues of communication policy and strategy. Builds a case for the need to consider crisis communication in a larger context. Proposes a model of crisis communication content that may serve as a framework for research into the efficacy of communication during crisis episodes. (RS)

Presents an initial formulation of a dysfunctional group dynamic in which one focal individual creates a dysfunctional group. Identifies habits of individuals and properties of systems that result in the emergence of such an individual. Presents the interactional dynamics which constitute and sustain this group dynamic and discusses three types of…

Advances an "outsider within" perspective describing the ways that traditionally marginalized group members communicate in mainstream organizational settings. Explicates the process by which different cocultural group members come to adopt one or more communication orientations while interacting within dominant organizations. States the…

Communication is an ongoing, dynamic process involving both transmitting and receiving verbal and nonverbal messages. To be fully functional, communication must include a feedback component that allows assessment of the effectiveness of the communication. Models of communication stress various relationships between senders and receivers, focusing…

This article presents a conceptual model that systhesizes communication concepts and Adams' equity theory. Using a receiver-oriented approach, organizational communication has reward value that is subject to social comparisons. Judgments of equity and inequity in the receipt and evaluation of "salient messages" affect individual's perceptions of…

Proposes a framework for using experiential programs to facilitate community building through individual and organizational learning. Discusses single-loop and double-loop learning by individuals and organizations, use of reflection and metaphors, program design, and dialog as an approach to creating shared meaning. Contains 21 references. (SV)

Analyzes the document review process in organizations as described in the literature and describes 1 real-life case at the General Accounting Office in which 20 drafts are written and 9 people review them a total of 31 times. Discusses additional research needed to prepare students for this process. (SR)

Suggests an important modification to H. A. Simon's original Model of Interaction in social groups to (1) explain the emergence and organizational structure of communication, friendship, and activity patterns and (2) trace their effect on human sentiment. Indicates that the more frequently people interact with one another, the stronger their…

Recent reviews of the literature demonstrate that there is little research providing insight into the nature of hospital communication. Using the model of the sociology of communication, five specific research questions can be generated about hospital communication: (1) How is information processed? (2) What communication is satisfying? (3) What…

Tests a model of the factors that influence groups to follow various paths as they make decisions. Uses three panels of contingency variables to predict properties of the group's developmental path. Finds that group decision paths and their properties can be predicted as a function of task and relational contingencies. (MS)

Research indicates that the role of information can be ambiguous in the decision-making process. Because relevance can be a problem with respect to information used in decision making, organizations should strive to achieve a linkage between flows of information and the making of specific decisions. Information flow between organizations and their…

Poor results in organizational communication research may be due to the lack of comparative research, relying instead on small, unrepresentative samples from one or two organizations. Measurement techniques such as the communication audit and the network analysis make possible the comparison of different organizations and the collection of data…

A model was developed for training individuals to adapt better to the changing work environment by focusing on the subordinate to supervisor relationship and providing a heuristic approach to leadership. The model emphasizes a heuristic approach to decision-making through the active participation of both members of the dyad. The demand among…