User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

Discusses theory of mental models--i.e., representations of relationships within a system which enable the user to produce mental simulations of the system's actions and develop ways of dealing with it--and its implications for user training, interface design, and overall systems design. (EJS)

The model presented identifies three basic needs which must be met in order to increase our understanding of the user interface in computerized information systems: empirical studies of users' attitudes; systematic summaries and critical analyses of these studies; and an interim set of guidelines for user interface design. (EJS)

The text of an invited address on artificial intelligence (AI) research over the 1963-1968 period is presented. A survey of recent studies on the computer simulation of intellective processes emphasizes developments in heuristic programing, problem-solving and closely related learning models. Progress and problems in these areas are indicated by…

Individual papers discussing various facets of human relationships with interactive computer systems present an analysis of direct manipulation interfaces; discuss notion of conceptual models shared by system and user and propose a design methodology for delivering models to users; and address the intelligibility of systems and importance of…