Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

As the entry-level information technology jobs could be easily outsourced offshore, the demand for U.S. employees who are innovative and productive in information technology (IT) project design, development, and management is growing among U.S. companies. This controlled experiment presents how a model of integrating students' intelligence…

Purpose: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial…

This paper draws together current developments in computer-based education (CBE) with concepts from business process re-engineering. Topics discussed include: (1) re-engineering models, including the spectrum of approaches ranging from radical restructuring to evolutionary improvement, the stages of business process re-engineering (BPR), and…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

This paper begins by describing the changing needs in the education of today's information technology (IT) professional. It presents a theoretical framework for using an experiential learning approach in the context of professional education in IT and information management and describes an instructional model that augments the principles of…