Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…

Presents a model of a conceptually integrated career development program. The model uses the notion of competencies to integrate a career development program into an organization, since the goals and objectives of any organization, in some way, are linked with human resources requirements. (CT)

The importance of rural areas in Finland is discussed. Padasjoki is used as an example of the problems of a small rural town and the solutions: creation of jobs and changes in land and housing policies. The Padasjoki model in theory and practice is examined. (CT)

One of the goals of the Office Systems Research Association (OSRA) is to ascertain the competencies needed by an information systems professional charged with organizational and personal performance technologies. This model curriculum, a major update of OSRA's 1986 Model Curriculum, emphasizes the technical aspects of multimedia desktop…

This monograph on Comprehensive Employment and Training Act (CETA) program models for practitioners who are implementing or redesigning public service employment programs explores three major approaches to public service employment: countercyclical, employability development, and structural targeting. The content is presented in six sections. The…

In response to the recognition and needs of displaced homemakers as a distinct population, this model is presented as an outgrowth of Project New Start, a displaced homemakers center sponsored by the Chicago Community Colleges. Introductory sections include an abstract of the final project report, rationale and background of the project with focus…