Builds a model of competence development based on organizational learning theory. Proposes a typology of competence: a single technology and a few people, interwoven technologies in a larger unit, and complex systems connecting many people and units. Adapts a Johari window model for understanding organizational learning. (Contains 44 references.)…

The objective of this article is to define a model for school staff development that is founded on the principle of relevance. That model is CONSEL or Confrontation-Search Laboratory, originated at Xicom Communications Laboratory. (Authors/CB)

A model of developmentally appropriate practice in helping teachers grow is described. The model derives from a consideration of the psychological processes by which adults learn, and our desire to teach adults by the same methods we hope they will use in teaching children. The model includes a sequence of six kinds of interactions that the…

Describes a North Carolina elementary principal's efforts to turn around two schools by adopting the Dunn and Dunn Learning Styles Model. The first school succeeded by recruiting all teachers, using small-group techniques, redesigning classroom space, and developing hands-on math materials for each grade level. Both teacher and administrator…

The purpose of this paper is to outline a judgement-based model of adult learning. This approach is set out as a Perceptual-Judgemental-Reinforcement approach to social learning under conditions of complexity and where there is no single, clearly identified correct response. The model builds upon the Hager-Halliday thesis of workplace learning and…

Purpose: The purpose of this paper is to analyze the impact of learning in a project-driven organization and demonstrate analytically how the learning, which takes place during the execution of successive projects, and the forgetting that takes place during the dormant time between the project executions, can impact performance and productivity in…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

Poor preparation of adult literacy educators is often blamed for the failure of adult literacy students. Four critical issues related to developing the adult literacy professional work force are as follows: how literacy is learned in adulthood; how practitioners learn and improve their practice; how new knowledge is generated in and for the field;…

Inquiry-based staff development is a promising direction for rethinking practice and research and for generating knowledge from a field-based perspective for adult literacy. Rethinking staff development entails investigating a number of current assumptions: the nature and function of literacy learning in adulthood; adult literacy practitioners as…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

NonStop University is an online university community application service designed, developed, and deployed by Hewlett-Packard (HP) to serve the computer product training needs of 2,500 staff members in more than 50 countries. By identifying a set of learner characteristics that supported a set of key elements while using technology and focusing on…