This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

This paper begins by describing the changing needs in the education of today's information technology (IT) professional. It presents a theoretical framework for using an experiential learning approach in the context of professional education in IT and information management and describes an instructional model that augments the principles of…