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Peer reviewedBommer, Michael – Journal of the American Society for Information Science, 1975
The major reasons which seem to be preventing operations research from achieving its potential and fulfilling the expectations of its proponents in library management are explored. (Author)
Descriptors: Libraries, Library Administration, Library Planning, Mathematical Models
Peer reviewedMackenzie, A. Graham – Library Trends, 1973
Systems analysis, in this context, is not the process which is the necessary prelude to library automation; it is something more basic. It involves seeking out the fundamentals of a situation and applying scientific methods to their study, to find an optimal solution to the problems facing the manager. (20 references) (Author/TW)
Descriptors: Data Collection, Decision Making, Library Administration, Man Machine Systems
Westerman, Mel – 1985
The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…
Descriptors: Cost Effectiveness, Information Centers, Library Administration, Management Systems
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
