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Peer reviewedBunge, Charles A. – Reference Librarian, 1994
This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)
Descriptors: Evaluation Methods, Library Personnel, Library Services, Literature Reviews
Du Mont, Rosemary Ruhig; Du Mont, Paul F. – 1981
Discussions of goal, process, and structure approaches for measuring library service effectiveness are reviewed and a scheme integrating these approaches is presented. Preferred ways of reviewing library effectiveness are identified for four major constituencies: staff, directors, users, and societal groups such as funding agencies. A discussion…
Descriptors: Classification, Evaluation Criteria, Evaluation Methods, Library Personnel
Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
Peer reviewedBlacker, Marilyn; And Others – Research Strategies, 1993
Presents ideas developed by library school students at Emporia State University for planning and implementing a library orientation to meet the information needs of academic support personnel. Library services, information materials, and library personnel are considered; and two methods for evaluating the success of the orientation program are…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Information Needs
Coffey, James R. – Library Administration & Management, 1992
Describes the development of a model for competency at Rutgers University-Camden's library that can be used in the hiring process as a tool to evaluate job candidates for technical services positions. Interview experiences using the model, both with current employees and with prospective candidates, are discussed. (five references) (LRW)
Descriptors: College Libraries, Competence, Employee Attitudes, Employment Interviews
Peer reviewedMoeckel, Nancy; Presnell, Jenny – Reference Librarian, 1995
Presents a model that can be used to develop or expand academic library services for international students based on survey results from Ohio academic libraries. Highlights include functional barriers, including critical thinking skills; cultural barriers; and model programs, including promotional, instructional, staff development, written,…
Descriptors: Academic Libraries, Critical Thinking, Cultural Differences, Evaluation Methods
Callison, Daniel – School Library Media Annual (SLMA), 1993
Discussion of the evolving role of the school library media specialist focuses on a model of the teaching role in the development of a critical thinking curriculum. Topics addressed include literacy redefined; restructuring media programs; collection development and information access; staffing changes; and intervention and evaluation strategies.…
Descriptors: Access to Information, Critical Thinking, Curriculum Development, Educational Change
