The models project the effect of personnel changes and increasing work loads into the future: they also provide a performance standard against which proposed systems can be compared. (Author/NH)

This study focuses on factors contributing to the low level of effectiveness of library and information services to the Spanish speaking community as reported in the literature. It analyzes, using an open system approach, models developed by public and academic libraries to serve the Spanish speaking population. Problems contributing to the…

A pilot project tested the feasibility of developing computer simulation models as aids to the operation and design of library systems. (Author/PF)

Two trends in the use of quantitative methods of evaluating libraries that have evolved from general systems analysis are discussed in this literature review. The cost effectiveness approach is aimed at discovering new, improved procedures and devices for providing library services; such alternatives make it possible to evaluate how efficiently a…

Two parallel streams of work are the subject of this review: (1) the design of a long-range work program and planning process, and (2) the development of analytical techniques which give information about the use of libraries, new or old, and their service areas. The analytical model of library behavior proved illuminating, but is an area of…

The emphasis of this guideline is on determining modular figures for the three main facets of the library program: (1) acquisition of library resources, (2) technical processing of those resources and (3) services to the public using those resources. The system includes the following components: (1) A Library Resources Formula which takes into…

Describes the implementation of a user-centered document delivery system at Colorado State University. Evaluates the system via a statistical compilation of system usage and a telephone survey of the service's users. Results indicate that the system usually provided fast delivery at acceptable costs, but fell short as a substitution for mediated…

Proposes a method for the review of the administrative organization of libraries in which user function categories and specific basic library services are related to organizational structure. A structural inventory and mapping technique for determining the design characteristics of the organization is described. Two tables and two figures are…

A research group at the Wharton School, University of Pennsylvania, worked on the development of a system to provide the required statistical information for effective management and decision making in university and large public libraries. A management science approach was used. Library objectives, standards, and performance criteria were…